FAQs
Store Name: Rizoron
Business Entity: Destiny Lee Sole Proprietor
Address: 6409 Providence Farm Ln Apt 7203, Charlotte, NC 28277, United States
Email: support@rizoron.com
Website: https://rizoron.com
1. Ordering & Payment
Q: What payment methods do you accept?
We currently accept PayPal for all orders placed on our website.
All transactions are securely processed through PayPal’s encrypted checkout system.
Q: Can I change or cancel my order after placing it?
Possibly — but it is time-sensitive.
We begin processing orders quickly.
If you need to cancel or modify your order, contact us immediately at support@rizoron.com with your:
- Full name
- Order number
- Change or cancellation request
If your order has entered processing or already shipped, cancellation or changes are no longer possible.
Q: Can I change my shipping address after placing my order?
If your order has not been processed yet, we will try our best to update your address.
Once the order enters processing or shipping, address changes cannot be guaranteed.
Q: Will I be charged immediately when I place an order?
Yes, payment is captured at checkout.
2. Shipping Information
Q: Which countries do you ship to?
We currently ship to:
- United States
- Canada
- United Kingdom
Q: What are your flat shipping rates?
| Destination | Flat Rate | Notes |
|---|---|---|
| United States | $4.99 | Applies to all states and territories. |
| Canada | $7.99 | Duties & customs fees may apply on delivery. |
| United Kingdom | $12.00 | VAT/customs charges may apply upon arrival. |
Q: How long does order processing take?
| Category | Timeframe | Notes |
|---|---|---|
| Standard Processing Time | 2–5 business days | Monday–Saturday (excludes U.S. holidays) |
| Daily Cut-Off Time | 7:00 PM EST | Orders after cut-off start next business day |
Q: What are the delivery time estimates?
| Destination | Estimated Delivery Window | Important Notes |
|---|---|---|
| United States | 5–12 business days | Rural areas may experience longer delivery times |
| Canada | 7–15 business days | Customs delays may extend delivery |
| United Kingdom | 7–18 business days | VAT/customs fees may apply |
Q: How do I track my order?
Once your order is shipped, you will receive a tracking email containing:
- Tracking number
- Tracking link
- Carrier information
Please allow 24–48 hours for tracking to update after dispatch.
Q: My package says “Delivered” but I can’t find it. What should I do?
Please:
- Check mailbox, porch, garage, side/back door
- Ask neighbors or building staff
- Wait 24–48 hours (late scans happen)
- Contact your local carrier office
- Then email us at support@rizoron.com
Rizoron is not responsible for stolen packages after delivery.
For more shipping information, please visit our Shipping Policy
3. Returns & Refunds
Q: What is your return window?
We offer a 30-day return period from the date your order is delivered.
Q: Which items are eligible for return?
Items must be:
- Unused
- Unworn and unwashed
- Free of odors or stains
- Unaltered and undamaged
- Inside original packaging
Personalized items and final sale items are not eligible.
Q: Who pays for return shipping?
- If the error is ours (wrong item, damaged, defective) → We pay
- If the reason is customer preference (size, change of mind) → Customer pays
Q: How do I start a return?
Email support@rizoron.com with:
- Order number
- Your name
- Reason for return
- Photos (recommended)
We reply in 24–48 business hours.
Q: How long do refunds take?
Refunds are processed to your original payment method (PayPal) within:
- 3–7 business days after approval
Your bank may take additional time to release funds.
4. Product Questions
Q: Are your product colors accurate?
We do our best to display accurate colors, but variations may occur due to:
- Device screen differences
- Lighting conditions
- Manufacturing batch variations
Q: Are product dimensions exact?
Measurements are approximate and may vary slightly due to manufacturing or measurement methods.
5. Intellectual Property & Legal
Q: How do I report copyright or trademark infringement?
Submit an Intellectual Property Claim to:
Include:
- Your contact information
- Proof of ownership
- URLs of infringing content
- Formal declaration + signature
See our DMCA Policy and Intellectual Property Claim Policy for full details.
6. Other Questions
Q: How quickly do you respond to emails?
Within 24–48 business hours (Mon–Sat).
Q: Do you offer phone support?
Not at this time.
All customer support is handled via email to ensure proper documentation.
7. Need More Help?
If your question is not listed above, feel free to contact us anytime:
Email: support@rizoron.com
Address: 6409 Providence Farm Ln Apt 7203, Charlotte, NC 28277, USA
Website: https://rizoron.com
We’re here to help.